Circuit
"See everything. Miss nothing."
Live wallboard — every agent, queue, call. Sub-100ms updates. TV-ready displays for supervisors and team leads.
Six Views. One Platform.
Real-time contact center intelligence on top of the platform you already run. No agent installs. No routing changes. Live in under 2 hours.
Platform Views
Switchboard
"Every call, at your fingertips"
Operator console — drag-drop transfer, visual presence across all offices, CRM popup with caller context. Built for receptionists.
Journey
"Trace every call from ring to hangup"
Call forensics — every transfer, every hold, every status change. Find out what happened to any call. QA analysts love it.
Coverage
"Find gaps before they become missed calls"
Staffing heatmap — 30-minute blocks showing coverage across every queue. Zero-coverage alerts. Workforce managers' secret weapon.
Audit
"Flight recorder for your contact center"
Immutable event log — every status change, login, call event. Append-only, tamper-resistant. Compliance and operations teams rely on it.
Trunk
"Route smarter, not harder"
Routing management — see call flows, routing rules, and queue configuration. Admin and supervisor role-gated. Included all tiers.
How It Works
1
Connect
DDash connects to your CCaaS platform via API. No agent installs. No routing changes.
2
Ingest
Real-time events stream into DDash via webhooks, processed in under 100ms.
3
Display
Browser-based views. No desktop software. Works on any device.
4
Store
Immutable event archive captures every transaction in an append-only database.
Platform Agnostic by Design
DDash is a read-only overlay. It connects via API and webhooks. It doesn't route, record, or modify calls. Your platform handles telephony; DDash handles visibility.
Dialpad ✓ Vonage (dev) RingCentral Genesys Five9 MS Teams
✓ Production · (dev) In development · Others on roadmap
See it live. No slides, real data.